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Shipping & Returns

Shipping/Delivery Policy:

All in stock items will usually ship out within two days of purchase (Sundays and holidays excluded).  We are able to ship to international locations.  Packages are shipped via USPS according to your selection at checkout.

International shipments may require the payment of additional customs/duty charges imposed by the importing country.  These charges are not controlled by Shot Rock Curling Supplies and we cannot estimate what they will be.  If customs/duty charges are collected you will receive a separate invoice for these charges from the shipping or importing company.

All shipping options and costs are calculated and displayed during checkout based on the shipping address you have entered.  We do our best to ensure accurate shipping costs for all orders.  We DO NOT add additional handling charges to orders.  If you feel the cost is incorrect please let us know so we can resolve the problem.

Local pickup is available.  When selecting this option please enter the details of when and how you would like to pickup your order in the order comments field.  We will contact you to confirm the pickup arrangements.  You may also select Local Pickup when purchasing a service that includes free return shipping.

Returns:

We are committed to ensuring that all customers are satisfied with their purchases.  If for any reason you are not completely satisfied with your purchase please contact us and we will work to make things right.  All products come with the full manufacturers warranty where applicable.  Unused products can be returned or exchanged within 30 days of purchase.  All sales of custom order products are final.  Shoes that have been worn and used on the ice cannot be returned.  Make sure you try out your new shoes off the ice before wearing them in a game!  Clothing that has been soiled or laundered cannot be returned.

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